Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

Welcome to Via 313. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the website located at meal-via313.rest (the "Website") and all associated services, products, features, content, and functionality offered by Via 313 (collectively, the "Services").

By accessing, browsing, or using our Website or Services in any manner, including but not limited to placing orders, creating an account, subscribing to communications, or simply visiting the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" will refer to both you individually and the entity you represent.

These Terms apply to all users of the Website, including without limitation users who are browsers, customers, merchants, and contributors of content. You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater, to use our Services. By using our Services, you represent and warrant that you meet this age requirement.

We reserve the right to update, modify, or replace any part of these Terms at any time. Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for any updates.

2. Description of Services

Via 313 is a food service business operating in the United States. Our Services include, but are not limited to, the following:

• Online Food Ordering: We provide customers with the ability to browse our menu, place food and beverage orders, and arrange for pickup or delivery through our Website.
• Menu Information: We make available detailed descriptions of food items, ingredients, pricing, and nutritional information to assist customers in making informed ordering decisions.
• Account Management: Users may create personal accounts to manage their order history, preferences, saved addresses, and payment methods.
• Promotions and Loyalty Programs: From time to time, we may offer promotional discounts, loyalty rewards, special offers, or limited-time deals to our customers.
• Customer Support: We provide customer support services to assist with inquiries, complaints, order modifications, and other matters related to our food and Services.
• Email and Marketing Communications: With your consent, we may send newsletters, promotional emails, and other marketing communications relating to our products and Services.
• Catering and Special Orders: We may offer catering services or the ability to place large or custom food orders for special events, subject to availability and separate terms.

We reserve the right to modify, suspend, discontinue, or restrict access to all or any part of our Services at any time, with or without notice, and without liability to you. Menu items, pricing, availability, and operating hours are subject to change without prior notice.

Our Services are intended solely for personal, non-commercial use unless otherwise agreed upon in writing by Via 313. Any use of the Services for commercial resale or redistribution is strictly prohibited without prior written authorization from Via 313.

3. User Obligations and Prohibited Activities

3.1 User Responsibilities

By using our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain and promptly update your account information to keep it accurate and complete.
• Keep your account credentials, including your username and password, secure and confidential.
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.
• Be solely responsible for all activities that occur under your account.
• Comply with all applicable local, state, and federal laws, rules, and regulations in connection with your use of the Services.
• Use the Services only for lawful purposes and in a manner that does not infringe upon the rights of others.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

We reserve the right, in our sole discretion, to terminate or suspend your access to the Services, cancel any pending orders, and pursue available legal remedies if we reasonably believe that you have engaged in any of the above prohibited activities.

4. Intellectual Property Rights

All content available on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, recipes, menu designs, trade names, trademarks, service marks, and other materials (collectively, "Content"), are the exclusive property of Via 313 or its content suppliers and are protected by applicable United States and international intellectual property laws, including copyright, trademark, and trade secret laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with the Services. This license does not include:

• Any resale or commercial use of the Website or its Content;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of the Website or its Content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

The Via 313 name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Via 313. You must not use such marks without the prior written permission of Via 313. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement, in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on our Website are listed in United States Dollars (USD) and are subject to change without prior notice. Prices displayed at the time of placing your order will be the prices charged, unless a pricing error has occurred, in which case we reserve the right to cancel or correct the order and notify you accordingly.

Additional charges may apply, including but not limited to:

• Delivery Fees: Applicable delivery charges based on your location, order size, and current promotions.
• Service Fees: Platform or service fees may be applied to online orders.
• Taxes: All applicable federal, state, and local taxes will be added to your order total at checkout.
• Gratuity: Suggested gratuity for delivery drivers or service staff may be presented at checkout; however, gratuity is entirely voluntary.

5.2 Payment Methods

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, as well as other payment methods as indicated on the Website. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your selected payment method for the total amount of your order, including applicable fees and taxes.

5.3 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally considered final once an order has been confirmed and preparation has begun. If you experience an issue with your order, such as receiving incorrect items, missing items, or food quality concerns, please contact us immediately at [email protected] or by phone so that we may address your concern.

Refunds, credits, or replacements will be issued at the sole discretion of Via 313 and will be evaluated on a case-by-case basis. We reserve the right to request photographic evidence or other documentation before processing any refund or replacement.

Order cancellations must be requested before food preparation has commenced. Once preparation has begun, cancellations may not be accepted, and charges may still apply.

6. Disclaimers — Services Provided "As Is"

YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OF TRADE, OR COURSE OF PERFORMANCE;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION PROVIDED ON THE WEBSITE, INCLUDING MENU DESCRIPTIONS, NUTRITIONAL INFORMATION, ALLERGEN INFORMATION, OR PRICING.

Via 313 does not warrant that any defects or errors in the Website or Services will be corrected, or that the Website or its servers are free of viruses or other harmful components. We do not warrant or make any representations regarding the use, accuracy, reliability, or results of the use of the materials on the Website.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION LAWS, IN NO EVENT SHALL VIA 313, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED THROUGH OUR WEBSITE;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE.

THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF VIA 313 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, THE LIABILITY OF VIA 313 SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN ALL OTHER CASES, THE TOTAL CUMULATIVE LIABILITY OF VIA 313 TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO VIA 313 IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

8. Indemnification

You agree to defend, indemnify, and hold harmless Via 313 and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorney's fees) arising from or related to:

• Your use of and access to the Website or Services;
• Your violation of any term of these Terms of Service;
• Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or proprietary right;
• Your violation of any applicable federal, state, or local law, rule, or regulation;
• Any content or information you submit, post, or transmit through the Website;
• Your willful misconduct, fraud, or negligence.

Via 313 reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Via 313 in asserting any available defenses. You agree not to settle any matter without the prior written consent of Via 313. Via 313 will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Via 313 operates, without regard to its conflict of law provisions or your actual state or country of residence.

To the extent any dispute is not subject to mandatory arbitration as described in Section 10 below, you hereby consent to the exclusive jurisdiction and venue of the state and federal courts located in the United States for the resolution of any disputes arising out of or relating to these Terms or your use of the Services.

These Terms are subject to and comply with applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), and other applicable federal statutes governing e-commerce and consumer rights. If you are a resident of California, you may also have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as further described in our Privacy Policy.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or to any transactions made through our Services.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services by contacting Via 313 directly at [email protected]. Via 313 will use good faith efforts to resolve any complaint or dispute within thirty (30) days of receiving notice. This informal dispute resolution process is a prerequisite to initiating any formal legal proceedings.

10.2 Binding Arbitration

If the parties are unable to resolve a dispute through informal means within thirty (30) days, both parties agree that any dispute, claim, or controversy arising out of or relating to these Terms, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration before a single arbitrator, conducted in the United States, in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed upon by the parties.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The costs of arbitration shall be borne equally by both parties, except that each party shall bear its own attorneys' fees and costs unless the arbitrator determines otherwise.

10.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND VIA 313 AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION. Unless both parties agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court located in the United States in order to maintain the status quo pending arbitration, and each party hereby agrees to submit to the personal jurisdiction of such courts for such purpose. A request for interim measures shall not be deemed a waiver of the right to arbitrate.

11. Term and Termination

11.1 Duration

These Terms of Service shall remain in full force and effect for as long as you continue to access or use our Website or Services, or maintain an account with Via 313. These Terms will automatically govern any future use of our Services even if a prior version was previously accepted.

11.2 Termination by You

You may terminate your account and your relationship with Via 313 at any time by ceasing all use of the Website and Services and, if applicable, by contacting us at [email protected] to request account deletion. Please note that any outstanding orders or pending financial obligations will remain subject to these Terms until fully resolved.

11.3 Termination by Via 313

Via 313 reserves the right, in its sole discretion, to suspend or terminate your access to the Website or Services, with or without cause and with or without notice, for any reason, including but not limited to:

• Violation of these Terms of Service or our policies;
• Suspected fraudulent, abusive, or illegal activity;
• Non-payment or chargeback disputes;
• Requests by law enforcement or other government agencies;
• Discontinuation or material modification of the Services;
• Technical or security reasons.

11.4 Effect of Termination

Upon termination, your right to use the Website and Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

12. Changes to Terms

Via 313 reserves the right, at its sole discretion, to modify, amend, update, or replace these Terms of Service at any time. We will provide notice of material changes by:

• Posting the updated Terms on the Website at meal-via313.rest with a new effective date;
• Sending an email notification to registered account holders at the email address associated with their account; and/or
• Displaying a prominent notice on the Website homepage.

It is your responsibility to review these Terms periodically for changes. The date at the top of this page indicates when these Terms were last updated. Your continued use of the Website or Services after the posting of any changes to these Terms constitutes your binding acceptance of such changes.

If you do not agree with the modified Terms, you must immediately stop using the Website and Services and, if applicable, terminate your account. Your only remedy if you disagree with any changes to these Terms is to discontinue use of the Services.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Via 313. These links are provided for your convenience and informational purposes only. Via 313 has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services.

We strongly advise you to read the terms of service and privacy policies of any third-party websites you visit. Your use of any third-party website is at your own risk, and Via 313 shall not be liable for any damages or losses arising from your use of any linked third-party website, application, or service.

The inclusion of any link on our Website does not imply endorsement, sponsorship, or approval by Via 313 of the linked website or its content.

14. Food Safety and Compliance

Via 313 is committed to maintaining the highest standards of food safety and hygiene in compliance with applicable federal, state, and local food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and applicable state health departments.

Customers are responsible for properly handling, storing, and consuming food products received from Via 313. We are not liable for any illness or injury resulting from improper handling, storage, or reheating of food items after delivery or pickup.

If you have concerns about food safety or the quality of a product you received, please contact us immediately at [email protected].

15. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, or unenforceable for any reason, including but not limited to grounds of public policy, such provision shall be deemed severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be construed so as to best effectuate the original intent and purpose of these Terms.

Any invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, consistent with the parties' original intent as expressed in these Terms. The failure of Via 313 to enforce any provision of these Terms shall not be construed as a waiver of any provision or right.

16. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Via 313 on the Website, constitute the entire agreement between you and Via 313 with respect to your use of the Website and Services, and supersede all prior agreements, understandings, representations, and warranties, whether written or oral, relating to such subject matter.

No waiver by Via 313 of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Via 313 to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Force Majeure

Via 313 shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond Via 313's reasonable control, including but not limited to acts of God, natural disasters, pandemics or epidemics, government actions or restrictions, labor disputes, power outages, internet disruptions, supply chain failures, civil unrest, or any other event constituting force majeure.

In the event of a force majeure occurrence, Via 313 shall provide prompt notice to affected customers and shall use commercially reasonable efforts to resume normal operations as soon as practicable. Orders that cannot be fulfilled due to force majeure events will be cancelled, and customers will receive a full refund of amounts paid for such orders.

18. Contact Information

If you have any questions, concerns, complaints, or feedback regarding these Terms of Service, your use of the Website, or our Services, please do not hesitate to contact us using the information provided below. We will make every reasonable effort to respond to your inquiry in a timely and professional manner.

For matters concerning your legal rights under applicable United States consumer protection laws, including rights under the Federal Trade Commission Act or, if you are a California resident, rights under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA), please include the relevant details in your communication so that we may direct your inquiry to the appropriate team member.