Privacy Policy

This Privacy Policy describes how Via 313 ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website at meal-via313.rest, place orders through our platform, use our services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

We are committed to protecting the privacy and security of your personal information. We operate in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and applicable Federal Trade Commission (FTC) regulations and guidelines governing consumer data protection and unfair or deceptive trade practices.

1. About Us and How to Contact Us

Via 313 is a food service business operating in the United States. We are committed to transparency about our data practices and to respecting your rights as a consumer and website visitor.

1.1 Contact Information

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us directly at [email protected]. We will respond to your inquiry within a reasonable timeframe and in no event later than 45 days as required by applicable law.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect are described in detail below.

2.1 Personal Identification Information

When you interact with Via 313 — whether by placing an online order, creating an account, signing up for our newsletter, or contacting our customer service team — we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, and ZIP code)
• Username and password for any account you create with us
• Date of birth (where required for age verification purposes)
• Payment information, including credit or debit card numbers, bank account details, or other financial information (note: full payment card data is processed by our secure third-party payment processors and is not stored directly on our servers)
• Dietary preferences, food allergies, and special instructions you provide when placing an order
• Feedback, reviews, ratings, and communications you submit to us

2.2 Usage Data and Technical Information

When you visit our website at meal-via313.rest, our servers and technology partners automatically collect certain technical and usage information, which may include:

• Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Referring URL (the website that directed you to ours)
• Pages viewed, links clicked, and navigation paths through our website
• Date and time of your visit
• Time spent on individual pages and the overall site
• Search queries submitted through our website
• Error logs and crash reports

2.3 Cookies and Similar Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files stored on your device that help us recognize you on return visits, remember your preferences, and provide a more personalized experience. For more detailed information about the specific cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy, which is available on our website. You may control your cookie preferences through your browser settings or through any cookie management tool we provide.

2.4 Device Information

We may collect information about the device you use to access our website and services, including:

• Device identifiers (such as mobile device IDs or advertising IDs)
• Hardware model and specifications
• Mobile network information
• Screen resolution and display settings
• Language settings

2.5 Location Information

With your consent, we may collect information about your approximate or precise geographic location to facilitate food delivery services, identify nearby locations, and personalize your experience. You may disable location access through your device settings at any time.

2.6 Transaction and Order Information

When you place an order through our platform, we collect records of your purchase history, including items ordered, order amounts, delivery addresses, order timestamps, and transaction identifiers. This information is necessary to fulfill your orders and maintain accurate business records.

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you choose to connect your social media account or log in through a social media single sign-on service)
• Third-party food delivery platforms and aggregator services that partner with Via 313
• Analytics providers and advertising networks
• Payment processors that return transaction confirmation data

2.8 Sensitive Personal Information

In some cases, we may collect information that is considered sensitive, such as dietary restrictions, food allergies, or health-related preferences that you voluntarily provide when placing an order. We collect this information solely for the purpose of fulfilling your food service requests and ensuring your safety. We do not use sensitive personal information for profiling or targeted advertising purposes.

3. How We Use Your Information

We use the personal information we collect for the following purposes, each of which constitutes either a legitimate business interest, the performance of a contract with you, compliance with a legal obligation, or your consent (where applicable):

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and providing customer support
• Communicating with you about your orders, including order confirmations, updates, and delivery notifications
• Coordinating delivery logistics and communicating with delivery personnel
• Processing payments and refunds
• Verifying your identity and preventing fraudulent transactions

3.2 Website and Service Improvement

• Analyzing usage patterns and trends to improve our website functionality and user experience
• Diagnosing technical problems and maintaining website security
• Developing new features, products, and services based on customer behavior and feedback
• Conducting internal research and analytics to better understand our customer base

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required by law)
• Delivering targeted and personalized advertisements on our website and on third-party platforms
• Notifying you about new menu items, seasonal offerings, and promotions at Via 313
• Administering loyalty programs, contests, sweepstakes, or other marketing initiatives
• Conducting customer satisfaction surveys and gathering feedback

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages necessary for the performance of our contract with you.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws, regulations, and legal processes
• Responding to lawful requests from government authorities, courts, or law enforcement agencies
• Enforcing our Terms of Service and other applicable policies
• Protecting the rights, property, and safety of Via 313, our customers, employees, and the general public
• Preventing, detecting, and investigating fraud, abuse, and other illegal activities

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with a variety of third-party service providers who assist us in operating our website, processing payments, delivering orders, and conducting our business. These service providers may have access to your personal information only as necessary to perform their services on our behalf and are contractually obligated to maintain the confidentiality and security of your information. Categories of such service providers include:

• Payment processors (such as Stripe, Square, or similar providers)
• Delivery and logistics partners
• Email marketing and customer communications platforms
• Website hosting and cloud infrastructure providers
• Analytics and data management platforms (such as Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud prevention and identity verification services
• Advertising networks and social media platforms

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other third parties when we believe in good faith that such disclosure is required or permitted by law, including but not limited to:

• To comply with a subpoena, court order, legal process, or other government request
• To respond to emergencies involving a risk to the physical safety of any person
• To investigate, prevent, or take action against suspected illegal activity or fraud
• To enforce our legal rights and remedies

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a materially different privacy policy as a result of such a transaction.

4.4 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that does not directly identify you with third parties for research, marketing, analytics, and other lawful purposes. This type of sharing does not constitute the sale or disclosure of personal information as defined under applicable privacy laws.

4.5 With Your Consent

We may share your personal information with other third parties when you have provided explicit consent for us to do so, including when you choose to participate in joint promotions or partner programs.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

5.1 Technical Safeguards

• Encryption of data in transit using Transport Layer Security (TLS/SSL) technology
• Encryption of stored sensitive data, including payment information
• Firewalls and intrusion detection systems to protect our network infrastructure
• Regular security vulnerability assessments and penetration testing
• Secure, limited access to production environments
• Multi-factor authentication for administrative access to systems containing personal data

5.2 Administrative Safeguards

• Role-based access controls limiting employee access to personal information on a need-to-know basis
• Employee training on data protection, privacy best practices, and security protocols
• Written data handling and security policies and procedures
• Vendor due diligence and data processing agreements with all third-party service providers
• Incident response planning and breach notification procedures

5.3 Limitations

Despite our best efforts, no security system is completely impenetrable. We cannot guarantee absolute security of your personal information, and any transmission of personal information over the internet carries inherent risks. In the event of a data breach that may affect your rights or freedoms, we will notify you in accordance with applicable law, including any applicable state data breach notification requirements under the laws of the state where you reside.

6. Your Privacy Rights

Depending on your state of residence, you may have various rights with respect to the personal information we hold about you. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Available to All Users

Regardless of your state of residence, you have the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete the personal information we hold about you, subject to certain exceptions provided by law.
• Right to Opt Out of Marketing: You may opt out of receiving direct marketing communications from us at any time.

6.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected such information, the business or commercial purpose for collecting it, and the categories of third parties with whom we have shared it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising purposes. You may exercise this right by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes that are strictly necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide a different level of service, or suggest that you will receive different treatment for exercising your privacy rights.
• Right to Data Portability: You have the right to receive a portable copy of your personal information in a readily usable format.

6.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website at: meal-via313.rest

Your request must include sufficient information to allow us to verify your identity and locate your personal information in our systems. We may ask you to provide additional verification information, such as your name, email address, or other details, to confirm your identity before processing your request. We will respond to verified requests within 45 days, or within such other period as required by applicable law.

6.4 Authorized Agents

California residents may designate an authorized agent to submit a privacy rights request on their behalf. To designate an authorized agent, you must provide the agent with written permission to act on your behalf, and we may require you to verify your own identity directly with us before processing the request made by your agent.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and serve relevant advertisements. Cookies are small data files placed on your device by our website or by third parties.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the proper functioning of our website and cannot be disabled. They include cookies that enable you to log in, place orders, and use core website features.
• Analytics Cookies: These cookies collect information about how visitors interact with our website, including which pages are visited most frequently and any error messages encountered. We use this data to improve our website performance. These cookies may be set by third-party analytics providers such as Google Analytics.
• Functional Cookies: These cookies allow our website to remember your preferences (such as language settings or saved items in your cart) and provide enhanced personalized features.
• Marketing and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests on our website and third-party websites. They also help us measure the effectiveness of our advertising campaigns.

7.2 Managing Your Cookie Preferences

You may control the use of cookies through your web browser settings or through any cookie consent tool provided on our website. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of our services. For more detailed information, please refer to our Cookie Policy available at meal-via313.rest.

8. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. Our general data retention practices are as follows:

When personal information is no longer needed for its original purpose and there is no lawful basis for continued retention, we will securely delete, destroy, or anonymize such information in accordance with our data retention schedule and applicable legal requirements.

9. Children's Privacy

Our website, services, and platform are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, or from individuals under the age of 18 without verifiable parental or guardian consent.

Our services involve online food ordering and related transactions, which require users to have the legal capacity to enter into a binding contract. By using our website and services, you represent that you are at least 18 years old.

If we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, or from a user under the age of 18 in violation of our Terms of Service, we will take prompt steps to delete such information from our records. Parents or guardians who believe their child has provided us with personal information without their consent should contact us immediately at [email protected].

Our practices with respect to children's privacy are also governed by the Children's Online Privacy Protection Act (COPPA), and we are committed to full compliance with COPPA and any applicable state laws governing the privacy of minors.

10. International Data Transfers

Via 313 is a United States-based business, and our primary operations, website, and data processing activities are conducted within the United States. Your personal information will primarily be stored and processed on servers located within the United States.

If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your home country. By using our website or submitting information to us, you consent to this transfer, storage, and processing.

We take appropriate steps to ensure that any international transfers of personal data are conducted in compliance with applicable legal requirements, including implementing appropriate safeguards such as standard contractual clauses with our service providers who may process data internationally.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, social media platforms, or applications that are not owned or controlled by Via 313. These third-party sites have their own independent privacy policies, and we are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party websites you visit.

In addition, our website may integrate with third-party services such as social media sharing tools, online maps, payment widgets, and review platforms. Information you submit through these third-party integrations is governed by the privacy policies of those third parties, not this Privacy Policy.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals from browsers. However, you may use the cookie management tools available on our website or through your browser settings to control the collection of your browsing information.

13. How to File a Complaint

We are committed to resolving any privacy concerns you may have in a fair and timely manner. If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we may address your concern directly.

13.1 Contact Us First

Please submit your complaint or concern to us via email at [email protected]. Please provide a detailed description of your concern, your contact information, and any relevant documentation. We will acknowledge receipt of your complaint within 10 business days and will work to resolve your concern within 45 days, or such other period as required by applicable law.

13.2 Complaints to Government Authorities

If you are a California resident and are not satisfied with our response to your privacy concern, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office. You may reach these authorities at:

• California Privacy Protection Agency: https://cppa.ca.gov
• California Attorney General: https://oag.ca.gov/privacy

Consumers in other states may also have the right to file complaints with their respective state attorneys general or consumer protection agencies. You may also file a complaint with the Federal Trade Commission (FTC) at https://www.ftc.gov/complaint regarding unfair or deceptive practices related to your personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website at meal-via313.rest with a revised "Last Updated" date
• Sending you an email notification at the email address associated with your account (where applicable)
• Displaying a prominent notice on our website homepage or at the point of data collection

Your continued use of our website or services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

15. Legal Basis for Processing (Summary)

As a United States-based business, we process your personal information under the following lawful bases:

• Contractual Necessity: Processing required to fulfill orders and provide the services you request
• Legitimate Interests: Processing for fraud prevention, website security, analytics, and business improvement
• Legal Obligations: Processing required to comply with federal, state, and local laws
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained

16. Contact Information for Privacy Inquiries

This Privacy Policy was last updated on May 22, 2026, and is effective as of that date. All prior versions of this policy are superseded by this document.